FAQ’s

Do I need to see the GP before making an an appointment?

If you would like to lodge an ACC claim for an accident or injury, we are able to do this directly for you on your first appointment. During the assessment we will advise if you should also visit your GP for further review or if you require pain control.

Would my claim be covered under ACC or is it a private appointment?

Wounds, lacerations, sprains, strains, fractures, dislocations and work-related injuries. Most physical injuries are covered if they’re caused by:

  • an accident
  • a condition that comes on gradually because of your work (gradual process)
  • medical treatment
  • sexual assault or abuse

For further information refer to the ACC website here or contact us and we can help guide you in this process.

Are ACC treatments free?

Not any longer. If you have an approved ACC claim, ACC will fund part of the full consultation fee. We then require a surcharge to be paid to cover the remainder. The price will depend on the type of appointment you have. Refer to our charges page here for more information

How long is the appointment?

Our standard appointments are 30 minutes long for both the initial appointment  and any follow up appointments. Our initial appointments do cost slightly more due to the additional administration involved to our staff. We do ask for people to arrive 5 minutes before the first appointment to complete some paper work giving you more time with the Physiotherapist.

How many treatments will I need?

On your first appointment the Physiotherapist will discuss with you a plan for rehabilitation and advise you on an expected time frame and suggested number of treatments required to meet your goals. Physiotherapy aims to improve your current situation, but also to prevent re-occurrence which often involves some follow up to progress rehabilitation programmes. The Physiotherapist will also discuss with you if referrals to other health professionals would benefit your recovery or if further investigations need to take place.

How many treatments are funded under ACC?

A set number of treatments are funded by ACC depending on the area injured eg for a neck sprain there are up to 10 funded treatments available and for an ankle sprain there are up to 14. If the injury is more complicated, or there are other contributing factors that may contribute to the recovery, then the Physiotherapist will discuss this with you and can apply for further treatment if it is believed that progression can still be made. The additional treatment is not guaranteed and will be assessed by ACC on an individual basis.